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(Resolved) 2020-08-30 10:45 UTC: ThousandEyes Platform and API degraded performance

Last updated: Sun Aug 30 21:45:00 GMT 2020

ThousandEyes Platform and API interface are experiencing degraded performance starting 2020-08-30 at 10:05 AM UTC.


There might be issues accessing the app web portal or observed error responses from the API interface. Alerts might be affected due to the delayed upload of test data to the data center.

Current Status

2020-08-30 18:28 UTC: All facilities are operating normally..

Event Timeline

2020-08-30 18:28 UTC: Incident has been resolved.

2020-08-30 16:43 UTC: BGP monitors are 75% recovered, full recovery expected 18:00 UTC.

2020-08-30 15:55 UTC: Upstream Internet Service Provider outage has been mitigated. ThousandEyes App and ThousandEyes API are now performing normally. BGP data may be delayed as backlog BGP data are being processed.

2020-08-30 14:00 UTC: End of service provider outage.

2020-08-30 12:15 UTC: Investigation found several providers with inbound connectivity problems to our data center. Connections from some geographical locations have been restored, but some others are still experiencing the issue.

2020-08-30 10:45 UTC: Platform and API performance degradation observed, operations team investigating.

2020-08-30 10:05 UTC: Start of service provider outage.