Affected Scope

Tests assigned to Cloud Agent location "Ashburn, VA (Century Link)" were not being performed between 2020-08-25 16:20 UTC and 2020-08-26 02:30 UTC. Test data from this location was not available until service was restored. Test results from this location would be flagged as experiencing Local Problems during the outage. All other cloud agents are not affected.

Status

Service has been restored.

Event timeline

2020-08-26 02:30 UTC: Service has been restored.
2020-08-26 02:00 UTC: The Service Provider has advised that fibre cables servicing the location have been cut and work is being carried out to restore service.
2020-08-25 16:20 UTC The issue was identified.