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(Resolved) 2020-08-19 23:38 UTC: ThousandEyes Platform and API interface degraded performance

Last updated: Thu Aug 20 05:25:24 GMT 2020

ThousandEyes Platform and API interface experienced degraded performance between 2020-08-19 23:38 and 2020-08-20 00:05 UTC.


Some customers may have experienced issues accessing the web portal or observed error responses from the API interface during this time. All customer tests and alerts were working as expected.

Current Status

The incident is resolved.

Event Timeline

2020-08-20 00:05 UTC: Incident resolved.
2020-08-19 23:38 UTC: Platform and API performance degradation observed, operations team investigating.