Summary:

Some Cloud and Enterprise Agents experienced issues connecting to c1.thousandeyes.com.

Impact: 

Instructions to assign or remove tests from agents may have been delayed during this service degradation. This service degradation did not affect the ability of agents to perform tests or submit test data. No test data was lost or delayed. 
 

Event Timeline: 

2020-08-03 23:01 UTC: The service degradation was confirmed as resolved
2020-08-03 22:01 UTC: A fix was applied and operations continued to monitor performance
2020-08-03 20:37 UTC: Some agents experienced issues connecting to c1.thousandeyes.com. Operations began to inspect the issue

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