Product News and Updates

Release Update 2019-03-19
Release Update 2019-03-06
Release Update 2019-02-06
Reduced Support Coverage Feb 22-March 3
(Resolved) 2019-02-06 03:00 (UTC) Service degradation affecting API
(Resolved) 2019-02-04 10:25 UTC Service Degradation affecting ThousandEyes Alerting Services.
(Resolved) 2019-02-03 03:10 UTC ThousandEyes application offline
(Resolved) 2019-02-03 20:32 UTC: Platform Service Degradation
(Resolved) Outage affecting Cloud Agent "Brussels, Belgium - IPv6" 2019-01-23 11:05 (UTC)
(Resolved) 2019-01-16 04:40 (UTC) Service degradation affecting BGP private peering
Release Update 2019-01-08
(Resolved) 2019-01-09 02:35 (UTC) Service degradation affecting Cloud Agent: "Winnipeg, Canada"
(Resolved) 2019-01-07 07:00 (UTC) Service degradation affecting FTP tests
(Resolved) 2018-12-27 16:40 UTC Service Degradation: CenturyLink outage is affecting reachability of ThousandEyes services
(Resolved) Agent Maintenance 2018-12-26: Nanjing, China
(Resolved) 2018-12-17 21:15 UTC Service Degradation: BGP Data Slow to Populate
Release Update 2018-12-18
(Resolved) 2018-12-10 23:34 UTC Service Degradation: Enterprise Agents not executing tests for which bandwidth and throughput measurements are enabled
2018-12-07 02:30 UTC: Load Balancer Maintenance
Release Update 2018-11-27
(Resolved) 2018-11-14 00:10 UTC - Outage Affecting Cloud Agent "Sendai, Japan"
(Resolved) 2018-11-14 04:10 UTC - Outage Affecting Cloud Agent "Detroit, MI"
(Resolved) 2018-11-14 06:05 UTC - Outage Affecting Cloud Agent "Chicago, IL (Cox)"
Release Update 2018-11-13
Release Update 2017-11-29
(Resolved) 2018-11-02 16:28 (UTC) Service degradation affecting Cloud Agent "Barcelona, Spain - IPv4"
(Resolved) 2018-10-30 23:06 UTC - Outage Affecting Cloud Agent "Oakland, CA IPv6 (Cogent)"
(Resolved) Oct 29, 2018 19:42:00 UTC: Some BGP Alerts may not be clearing
(Resolved) Oct 29, 2018 17:45:00 UTC: Service Degradation affecting BGP Monitors.
Release Update 2018-10-23
(Resolved) 2018-10-09 15:00 (UTC) Service degradation affecting multiple Cloud Agents
(Resolved) 2018-10-17 12:55 (UTC) Service degradation affecting DNS+ Domain and DNS+ Server tests.
Release Update 2018-09-26
Release Update 2018-10-10
(Resolved) 2018-10-10 16:25 (UTC) Service degradation affecting Seattle, WA (Verizon) Cloud Agent
(Resolved) 2018-10-10 17:10 UTC: Degraded performance on collector infrastructure
(Resolved) 2018-10-04 15:03 (UTC) Service degradation affected Leipzig, Germany Cloud Agent.
(Resolved) 2018-09-26 00:30 Service Degradation Affecting API and Web Portal
(Resolved) 2018-09-26 00:20 (UTC) ThousandEyes collectors offline
(Resolved) 2018-09-18 16:35 (UTC) - Service Degradation Affecting Cloud Agent "Kharkiv, Ukraine"
Release Update 2018-09-12
(Resolved) 2018-09-05 02:30 (UTC) Service Degradation Affecting Data Collection for Newly Created Tests
(Resolved) 2018-09-04 22:45 UTC Dublin, Ireland IPv6 Cloud Agent offline
Release Update 2018-08-29
(Resolved) 2018-08-21 01:00 (UTC) Service degradation affecting Cloud Agent "Helsinki, Finland - IPv6"
Provider Emergency Maintenance in Cloud Agent - Santiago de Chile, Chile - 2018-08-15 02:00 (UTC)
Release Update 2018-08-15
(Resolved) 2018-08-06 23:35 (UTC) Service outage affecting Cloud Agents in Bogotá, Columbia
(Resolved) 2018-08-07 03:00 (UTC) Service degradation affecting delivery of Notifications for Alert Rules
(Resolved) 2018-08-04 15:22 UTC: Degraded performance on collector infrastructure
Release Update 2018-08-01
Release Update 2018-07-18
(Resolved) 2018-07-12 09:35 UTC: Degraded performance on collector infrastructure
(Resolved) 2018-06-29 17:00 UTC: Comcast Cloud Agents unavailable
(Resolved) 2018-07-10 21:45 UTC: Mississauga, Canada Cloud Agent network issue
Release Update 2018-07-03
Release Update 2018-06-20
Release Update 2018-06-06
(Resolved) 2018-06-20 05:45 UTC : Single Sign-On issues
(Resolved) 2018-06-12 20:30 UTC: Path Visualization data delays
(Resolved) 2018-05-18 01:45 UTC: BGP private peer collector bgpc9 restart
(Resolved) 2018-06-01 19:40 UTC: Degraded platform performance
Release Update 2018-05-23
(Resolved) 2018-05-22 21:11 UTC: Platform briefly unavailable
Release Update 2018-05-09
(Resolved) 2018-05-17 21:00 UTC: BGP private peer collector offline
(Resolved) 2018-05-15 07:05 (UTC) Markham, Canada cloud agent offline
Release Update 2018-04-25
(Resolved) 2018-04-13 02:00 (UTC) Agents may be reported as offline
Release Update 2018-04-11
Release Update 2018-01-31
(Resolved) 2018-03-29 21:30 (UTC) Service Degradation Data Submission
Release Update 2018-03-28
Release Update 2018-02-14
Release Update 2017-09-27
(Resolved) 2018-03-23 01:20 UTC API access issue
(Resolved) 2018-03-22 17:45 UTC Data processing issue
(Complete) 2018-03-21 23:00 (UTC): Emergency maintenance in private BGP collectors
(Resolved) 2018-03-21 00:00 UTC: Limited Test Capacity on Brussels, Belgium Cloud Agent
Rebooting ThousandEyes Appliances for Spectre and Meltdown mitigation
(Resolved) 2018-03-15 05:00 (UTC) Service Degradation Live Chat
Release Update 2018-03-14
Release Update 2018-03-07
(Resolved) 2017-11-30 19:30-20:21 UTC: Firewall Outage
(Resolved) 2018-01-26 15:04 UTC -23:00 UTC: Firewall issues
Release Update 2018-01-17
Release Update 2018-01-10
Endpoint Agent fails to update
Security Advisory: Meltdown and Spectre
(Resolved) 2018-01-02 15:25 UTC: Degraded test results processing
(Resolved) 2017-12-24 17:30 UTC: Degraded service
Holiday wishes and holiday support
Release Update 2017-12-13
(Resolved) 2017-11-22 14:00-16:00 UTC: BGP Reachability alerts
Release Update 2017-11-08
Release Update 2017-10-25
Release Update 2017-10-12
(Resolved) 2017-10-04 21:36 UTC: Degraded access to platform
(Resolved) 2017-09-29 17:41 UTC: Degraded access to platform
(Resolved) 2017-09-27 00:05 UTC: Frontend access unavailable
TLS 1.0 Deprecation
Using ThousandEyes Live Chat
(Resolved) 2017-06-20 22:50 UTC-23:10: Outage for app.thousandeyes.com and api.thousandeyes.com
(Resolved) 2017-09-13 08:50 UTC: Data collector connectivity issues
Release Update 2017-09-13
(Resolved) 2017-09-13 01:10 UTC: Application and API unavailable
Release Update 2017-08-30
Release Update 2017-08-16
(Resolved) 2017-08-17 12:20 UTC: Delayed test results
(Resolved) 2017-08-17 02:30 (UTC): Delayed commit of test results
(Resolved) 2017-08-15 00:15-00:45 (UTC): Emergency maintenance in private BGP collectors
(Resolved) 2017-08-09 through 2017-08-11: BGP reachability alerts
(Resolved) 2017-08-02 01:38 (UTC): service degradation affecting Agent Collector
Release Update 2017-08-02
Release Update 2017-07-19
Release Update 2017-07-07
2017-06-28 20:10 - 20:40 (UTC): Emergency maintenance window for ThousandEyes' data collector
ThousandEyes Support Hours for the Fourth of July holiday
Release Update 2017-06-21
Release Update 2017-06-06
(Resolved) 2017-06-03 01:00 (UTC): service degradation affecting Agent Collector
Release Update 2017-05-24
Release Update 2017-05-10
(Resolved) 2017-04-27 05:30 (UTC) service degradation affecting Agent Collector
Release Update 2017-04-26
(Resolved) 2017-02-15 18:30 UTC: BGP data unavailable due to Route Views outage
(Resolved) 2016-10-12 20:45 UTC: Degraded performance due to DDoS attack
(Resolved) 2017-04-06 15:40 UTC: BGP reachability alerts
(Resolved) 2017-04-21 14:31 UTC: Degraded Enterprise Agent Connectivity
Release Update 2017-04-12
(Resolved) 2017-04-09 BGP Monitor data is missing
Release Update 2017-01-18
Release update 2017-01-04
Release Update 2016-12-21
Release Update 2017-03-29
(Resolved) 2017-03-21 Degraded Enterprise Agent Connectivity
Release Update 2017-03-15
Release Update 2017-03-02
Release Update 2017-02-16
Release Update 2017-02-01
Release update 2016-12-07
Release Update 2016-11-23
Release Notes 2016-11-09
Release update 2016-10-26
Release update 2016-09-28
(Resolved) 2016-09-29 07:57 PDT Agent collector problems
(Resolved) 2016-10-07 08:20 UTC: Degraded performance due to DDoS attack
(Resolved) Voice Layer tests not functioning
(Resolved) 2016-10-07 14:20 UTC: Degraded performance due to DDoS attack
Release Notes 2016-10-12
(Resolved) Degraded performance on https://app.thousandeyes.com
Release update 2016-09-14
Release update 2016-08-31
Release update 2014-07-09
Release update 2014-06-26
Release update 2014-06-11
Release update 2013-11-13
Release update 2014-02-05
Release update 2013-11-27
Release update 2014-03-05
Release update 2014-01-09
Release update 2013-10-30
Release update 2014-04-30
Release update 2014-03-19
Release update 2014-04-09
Release update 2014-06-04
Release update 2013-07-24
Release update 2013-05-21
Release update 2013-07-10
Release update 2013-08-07
Release update 2013-06-18
Release update 2013-09-05
Release update 2013-06-11
Release update 2013-10-02
Release update 2013-09-18
Release update 2012-03-28
Release update 2013-01-08
Release update 2013-05-01
(Resolved) 2016-05-06 14:58 PDT: some data may be temporarily unavailable
Release update 2013-04-17
(Resolved) degraded performance on agent result commits
(Resolved) 2015-12-10: Degraded performance
(Resolved) Alert notification delivery 2015-09-09
(Resolved) 2015-09-30 BGP monitors issue
(Resolved) 2016-01-12: Bangkok, Thailand cloud agent problems
(Resolved) 2015-11-25 ThousandEyes collector issue
(Resolved) 2016-01-22 platform outage
(Resolved) 2016-04-15: Cloud, Enterprise Agents unable to check-in with ThousandEyes Collector
4/10/2015: network service degradation
(Resolved) 2015-04-20: Private peers experiencing BGP flapping
4/24/2014: app.thousandeyes.com outage postmortem
(Resolved) BGP Alerts 2014-09-17 01:30
Minor updates: IE compatibility, Agent alerts
(Resolved) Agent Collector outage: 2014-09-10
Release update 2016-08-17
Release update 2016-07-20
Release Update 2016-01-20
Release Update 2016-01-06
Release update 2016-06-22
Release update 2016-07-06
Release Update 2016-08-03
Release Update 2015-12-16
Release Update 2015-11-11
Release Update 2015-12-02
Release update 2015-08-05
Release Update 2015-10-28
Release Update 2015-10-14
Release Update 2015-09-16
Release update 2015-08-19
Release Update 2015-09-30
Release update 2016-04-27
Release update 2016-05-25
Release update 2016-03-30
Release update 2016-06-08
Release update 2016-05-11
Release Update 2016-04-13
Release update 2016-03-02
Release Update 2016-03-16
Release update 2015-06-10
Release update 2013-04-02
Release update 2016-02-03
Release update 2013-03-20
Release update 2015-07-08
Release update 2015-06-24
Release update 2015-07-22
Release update 2016-02-17
Release update 2013-02-27
Release update 2015-05-13
Release update 2012-08-01
Release update 2012-06-05
Release update 2012-06-20
Release update 2015-04-01
Release update 2015-05-27
Release update 2015-04-29
Release update 2015-04-15
Release update 2012-08-28
Release update 2012-04-24
Release update 2015-01-21
Release update 2015-02-18
Release update 2015-03-04
Release update 2015-02-04
Release update 2012-05-22
Release update 2012-04-11
Release update 2015-01-07
Release update 2014-11-12
Release update 2014-10-29
Release Update 2014-09-04
Release update 2014-10-01
Release update 2014-07-23
Release update 2014-08-20
Release update 2014-10-15
Release update 2014-09-17
Release update 2014-01-22