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Product News and Updates

2020-10-15: Users must subscribe to status.thousandeyes.com to continue to receive platform health announcements
(Resolved) 2020-10-14 03:02 UTC - Service degradation affecting BGP data availability
(Resolved) 2020-10-13 19:30 UTC Service degradation affecting alert notification dispatching
2020-10-15: Subscribe to status.thousandeyes.com to continue to receive platform health announcements
(Resolved) Service Provider Outage Impacting Platform reachability, Agent Controller Infrastructure reachability, and BGP Private peering from some geographical locations
(Resolved) 2020-10-12 13:53 UTC: Service degradation affecting Endpoint Agent data availability
(Resolved) Service degradation impacting platform and API availability
(Resolved) 2020-10-09 04:42 UTC - Service degradation affecting BGP test data retrieval
2020-10-07: Cloud Agent 'Dublin, Ireland - IPv6' is currently unavailable
(Resolved) Service degradation impacting platform and API availability
2020-10-15: Platform health announcements will only be available at status.thousandeyes.com (Repeat Announcement)
2020-10-07: Planned maintenance of Cloud Agent "Paris, France"
(Resolved) 2020-09-30 18:00 UTC Service degradation affecting newly created BGP / FTP test alert rules
(Resolved) 2020-09-22 19:32 UTC - Upgrade to Browerbot 1.144 causes Page Load and Transaction Tests to Fail
2020-10-15: Platform health announcements will only be available at status.thousandeyes.com
2020-09-08 22:00 UTC: Emergency maintenance of private BGP monitoring infrastructure
2020-08-31 23:09 UTC: Service degradation affecting Endpoint Agent data
(Resolved) 2020-08-29 17:19 UTC: Service degradation impacting Cloud and Enterprise Agents offline/online status
(Resolved) 2020-08-30 10:45 UTC: ThousandEyes Platform and API degraded performance
(Resolved) 2020-08-26 05:00 UTC: Account usage projection service lag
(Resolved) 2020-08-19 23:38 UTC: ThousandEyes Platform and API interface degraded performance
2020-08-13 16:00-22:00 UTC: Emergency maintenance affecting Cloud Agent "Changsha, China (China Mobile)"
(Resolved) 2020-08-06 04:08 UTC: Service degradation affecting BGP Alerting
(Investigating) 2020-08-05 19:12 UTC Service degradation impacting Reports and Dashboards
(Resolved) 2020-08-03 20:37 UTC: Service degradation affecting Cloud and Enterprise Agent controllers
(Resolved) 2020-07-28 12:00 UTC Sendgrid service degradation may affect email delivery for alerts & account updates
2020-07-23 18:27 UTC: Service degradation affecting data availability within app.thousandeyes.com and api.thousandeyes.com
2020-07-20 23:00: Scheduled maintenance of private BGP session infrastructure
(Resolved) 2020-07-10 18:47-18:53 UTC Enterprise Agents and Cloud Agents fail on check in
(Resolved) 2020-07-07-19:00 UTC Service degradation affecting BGP data processing from private monitors
(Resolved) 2020-07-02 18:00 UTC : Enterprise Agents hosted in AWS (ap-southeast-1) cannot communicate with the ThousandEyes platform
(Resolved) 2020-06-24 23:07 UTC Service degradation affecting the ThousandEyes API
2020-06-26 00:00: Scheduled maintenance of private BGP session infrastructure
2020-06-13 15:00 UTC: Scheduled maintenance of private BGP, DNS+, and platform infrastructure
(Resolved) 2020-05-20 18:27 UTC: Service degradation affecting BGP data processing
(Resolved) 2020-05-14 15:00 UTC Service Degradation Affecting Endpoint Agent Test Configuration
(Resolved) 2020-05-12 19:29:00 UTC Service Degradation impacting Endpoint Agent data
(Resolved) 2020-05-09 08:13 UTC: Service degradation affecting BGP data processing
(Resolved) 2020-05-06 21:37 UTC: Service degradation affecting BGP data processing
2020-05-06 00:00 - 12:00 UTC: Scheduled performance testing
2020-05-05 01:30 - 13:30 UTC: Scheduled performance testing
(Resolved) 2020-04-30 11:15 UTC: Service degradation affecting BGP data processing
2020-04-30 UTC: Cloud Agent 'Dongguan, China' to be decommissioned
Release Update 2020-04-28
(Resolved) 2020-04-22 02:33 UTC: Service degradation affecting api.thousandeyes.com
(Resolved) 2020-04-21 20:50 UTC: Service degradation affecting app.thousandeyes.com and api.thousandeyes.com
Release Update 2020-04-14
(Resolved) 2020-04-16 22:30 UTC Service Degradation Affecting API
(Resolved) 2020-04-14 23:31 (UTC) Service degradation affecting API calls to /v6/audit/user-events/search endpoint
( Resolved) 2020-04-14 11:12 (UTC) Service degradation affecting Saved Events and Snapshots
(Resolved) 2020-04-10 19:08 UTC: Service degradation affecting app.thousandeyes.com and api.thousandeyes.com
Release Update 2020-04-01
(Resolved) 2020-03-30 22:23 UTC Increased response time on ThousandEyes web page and blog page
2020-03-26 Update on Our Operations During COVID-19
(Resolved) 2020-03-25 16:05 UTC: DNS related errors observed with multiple Cloud Agents
Release Update 2020-03-03
Release Update 2020-03-17
Reduced support coverage March 1st to March 8th (PST) 2020
Planned Maintenance 2020-02-21 00:00 UTC for status.thousandeyes.com
Release Update 2020-02-19
2020-02-20 00:43 UTC status.thousandeyes.com unavailable for scheduled maintenance. Please visit https://thousandeyes.statuspage.io for up to date health statistics
Reduced support coverage March 1st to March 8th (PST) 2020
(Resolved) 2020-02-19 01:16 UTC: IPv6 routing issues observed in multiple Cloud Agents
(Resolved) 2020-02-14 19:30 UTC: Status Page Outage
(Resolved) Service degradation affecting Cloud Agent test data submission
(Resolved) 2020-02-11 22:00 UTC Service degradation affecting BGP data collection
(Resolved) 2020-02-06 17:00 UTC ThousandEyes Chat Support Is Currently Experiencing Connection Issues
(Resolved) 2020-02-06 06:02 UTC Service degradation affecting multiple Cloud Agents in China
Release Update 2020-02-04
(Resolved) 2020-02-05 00:58 (UTC) Service degradation affecting BGP data processing
(Resolved) 2020-02-03 23:00 (UTC): Webapp and API incorrectly reported that Enterprise Agents were offline
Release Update 2019-02-20
Release Update 2019-02-06
Release Update 2019-01-08
Release Update 2018-01-10
Release Update 2018-01-17
Release Update 2018-03-07
Release Update 2018-04-25
Release Update 2018-05-09
Release Update 2018-04-11
Release Update 2018-05-23
Release Update 2018-03-14
Release Update 2018-02-14
Release Update 2018-03-28
Release Update 2018-06-06
Release Update 2018-06-20
Release Update 2018-07-03
Release Update 2018-07-18
Release Update 2018-01-31
Release Update 2018-09-26
Release Update 2018-10-23
Release Update 2018-11-13
Release Update 2018-08-01
Release Update 2018-08-15
Release Update 2018-12-18
Release Update 2018-08-29
Release Update 2018-09-12
Release Update 2018-10-10
Release Update 2018-11-27
Release Update 2017-02-01
Release Update 2017-02-16
Release Update 2017-03-02
Release Update 2017-03-15
Release Update 2017-03-29
Release update 2017-01-04
Release Update 2017-01-18
Release Update 2017-04-12
Release Update 2017-04-26
Release Update 2017-05-10
Release Update 2017-05-24
Release Update 2017-08-02
Release Update 2017-08-16
Release Update 2017-08-30
Release Update 2017-09-13
Release Update 2017-10-12
Release Update 2017-10-25
Release Update 2017-11-08
Release Update 2017-12-13
Release Update 2017-09-27
Release Update 2017-11-29
Release Update 2017-06-06
Release Update 2017-06-21
Release Update 2017-07-07
Release Update 2017-07-19
Release update 2016-12-07
Release Update 2016-12-21
Release Notes 2016-10-12
Release Notes 2016-11-09
Release Update 2016-11-23
Release update 2016-10-26
Release Update 2020-01-22
(Resolved) 2020-01-22 20:10 UTC: Outage affecting Cloud Agents "Salt Lake City" IPv4 and IPv6
(Resolved) 2020-01-14 13:50 UTC: Outage affecting Cloud Agent "Santiago de Chile, Chile"
(Resolved) 2020-01-16 23:49 (UTC): Service degradation affecting WebApp and API
Release Update 2019-03-06
(Resolved) 2020-01-10 00:03 UTC: Increased Latency in test data uploads, Agent notifications, and API response times
Release Update 2020-01-08
(Resolved) 2019-12-17 12:04 UTC Service degradation affecting BGP test data
(Resolved) 2019-12-12 18:50 UTC ThousandEyes API and Application Experiencing Degraded Performance
(Resolved) 2019-12-11 19:27 UTC Platform release affected SSO / SAML logins for some organizations
Release Update 2019-12-10
(Resolved) 2019-12-10 15:37 Service Degradation Affecting controller
Release Update 2019-11-26
(Resolved) 2019-11-29 05:15 (UTC) Service degradation affecting BGP data processing
(Resolved) 2019-11-21 17:42 (UTC) Service degradation affecting access to Test data
(Resolved) 2019-11-18 20:32 (UTC) Service degradation affecting Saved Events and Snapshots
Release Update 2019-11-12
(Resolved) 2019-10-30 22:00 UTC: Service Degradation affecting Endpoint Agent based Dashboards and Reports
(Resolved) 2019-10-29 20:30 (UTC) Service degradation affecting alert notification delivery
Release Update 2019-10-29
Release Update 2019-10-15
Release Update 2019-10-03
(Resolved) 2019-10-04 00:20 (UTC) Service degradation affecting alert notification delivery
(Resolved) 2019-09-30 23:30 UTC Service outage affecting Cloud and Enterprise Agent changes
Release Update 2019-09-17
2019-09-17 23:16 UTC : Enterprise & Cloud Agent version 1.71.0 returning errors for some HTTP tests
(Resolved) 2019-09-04 15:50 (UTC) Webhook notifications are not currently being dispatched
Release Update 2019-09-03
HTTP Server tests targeting Microsoft sites are reporting false-positive alerts (User-Agent issue)
Release Update 2019-08-20
(Resolved) 2019-08-16 20:03 (UTC) Service degradation affecting test creation and modification
Release Update 2019-08-06
Release Update 2019-07-23
Release Update 2019-06-11
Release Update 2019-05-30
Release Update 2019-05-14
(Resolved) 2019-05-15 20:20 (UTC) Service Degradation Affecting Alert Notification Delivery
Release Update 2019-04-30
(Resolved) 2019-04-06 20:30 (UTC) Service degradation affecting Help & Support email delivery (Help & Support only!)
Release Update 2019-04-02
(Resolved) 2019-03-29 07:58 (UTC) Service Degradation Delaying Notification Delivery
Release Update 2019-03-19
Reduced Support Coverage Feb 22-March 3
(Resolved) 2019-02-06 03:00 (UTC) Service degradation affecting API
(Resolved) 2019-02-04 10:25 UTC Service Degradation affecting ThousandEyes Alerting Services.
(Resolved) 2019-02-03 03:10 UTC ThousandEyes application offline
(Resolved) 2019-02-03 20:32 UTC: Platform Service Degradation
(Resolved) Outage affecting Cloud Agent "Brussels, Belgium - IPv6" 2019-01-23 11:05 (UTC)
(Resolved) 2019-01-16 04:40 (UTC) Service degradation affecting BGP private peering
(Resolved) 2019-01-09 02:35 (UTC) Service degradation affecting Cloud Agent: "Winnipeg, Canada"
(Resolved) 2019-01-07 07:00 (UTC) Service degradation affecting FTP tests
(Resolved) 2018-12-27 16:40 UTC Service Degradation: CenturyLink outage is affecting reachability of ThousandEyes services
(Resolved) Agent Maintenance 2018-12-26: Nanjing, China
(Resolved) 2018-12-17 21:15 UTC Service Degradation: BGP Data Slow to Populate
(Resolved) 2018-12-10 23:34 UTC Service Degradation: Enterprise Agents not executing tests for which bandwidth and throughput measurements are enabled
2018-12-07 02:30 UTC: Load Balancer Maintenance
(Resolved) 2018-11-14 00:10 UTC - Outage Affecting Cloud Agent "Sendai, Japan"
(Resolved) 2018-11-14 04:10 UTC - Outage Affecting Cloud Agent "Detroit, MI"
(Resolved) 2018-11-14 06:05 UTC - Outage Affecting Cloud Agent "Chicago, IL (Cox)"
(Resolved) 2018-11-02 16:28 (UTC) Service degradation affecting Cloud Agent "Barcelona, Spain - IPv4"
(Resolved) 2018-10-30 23:06 UTC - Outage Affecting Cloud Agent "Oakland, CA IPv6 (Cogent)"
(Resolved) Oct 29, 2018 19:42:00 UTC: Some BGP Alerts may not be clearing
(Resolved) Oct 29, 2018 17:45:00 UTC: Service Degradation affecting BGP Monitors.
(Resolved) 2018-10-09 15:00 (UTC) Service degradation affecting multiple Cloud Agents
(Resolved) 2018-10-17 12:55 (UTC) Service degradation affecting DNS+ Domain and DNS+ Server tests.
(Resolved) 2018-10-10 16:25 (UTC) Service degradation affecting Seattle, WA (Verizon) Cloud Agent
(Resolved) 2018-10-10 17:10 UTC: Degraded performance on collector infrastructure
(Resolved) 2018-10-04 15:03 (UTC) Service degradation affected Leipzig, Germany Cloud Agent.
(Resolved) 2018-09-26 00:30 Service Degradation Affecting API and Web Portal
(Resolved) 2018-09-26 00:20 (UTC) ThousandEyes collectors offline
(Resolved) 2018-09-18 16:35 (UTC) - Service Degradation Affecting Cloud Agent "Kharkiv, Ukraine"
(Resolved) 2018-09-05 02:30 (UTC) Service Degradation Affecting Data Collection for Newly Created Tests
(Resolved) 2018-09-04 22:45 UTC Dublin, Ireland IPv6 Cloud Agent offline
(Resolved) 2018-08-21 01:00 (UTC) Service degradation affecting Cloud Agent "Helsinki, Finland - IPv6"
Provider Emergency Maintenance in Cloud Agent - Santiago de Chile, Chile - 2018-08-15 02:00 (UTC)
(Resolved) 2018-08-06 23:35 (UTC) Service outage affecting Cloud Agents in Bogotá, Columbia
(Resolved) 2018-08-07 03:00 (UTC) Service degradation affecting delivery of Notifications for Alert Rules
(Resolved) 2018-08-04 15:22 UTC: Degraded performance on collector infrastructure
(Resolved) 2018-07-12 09:35 UTC: Degraded performance on collector infrastructure
(Resolved) 2018-06-29 17:00 UTC: Comcast Cloud Agents unavailable
(Resolved) 2018-07-10 21:45 UTC: Mississauga, Canada Cloud Agent network issue
(Resolved) 2018-06-20 05:45 UTC : Single Sign-On issues
(Resolved) 2018-06-12 20:30 UTC: Path Visualization data delays
(Resolved) 2018-05-18 01:45 UTC: BGP private peer collector bgpc9 restart
(Resolved) 2018-06-01 19:40 UTC: Degraded platform performance
(Resolved) 2018-05-22 21:11 UTC: Platform briefly unavailable
(Resolved) 2018-05-17 21:00 UTC: BGP private peer collector offline
(Resolved) 2018-05-15 07:05 (UTC) Markham, Canada cloud agent offline
(Resolved) 2018-04-13 02:00 (UTC) Agents may be reported as offline
(Resolved) 2018-03-29 21:30 (UTC) Service Degradation Data Submission
(Resolved) 2018-03-23 01:20 UTC API access issue
(Resolved) 2018-03-22 17:45 UTC Data processing issue
(Complete) 2018-03-21 23:00 (UTC): Emergency maintenance in private BGP collectors
(Resolved) 2018-03-21 00:00 UTC: Limited Test Capacity on Brussels, Belgium Cloud Agent
Rebooting ThousandEyes Appliances for Spectre and Meltdown mitigation
(Resolved) 2018-03-15 05:00 (UTC) Service Degradation Live Chat
(Resolved) 2017-11-30 19:30-20:21 UTC: Firewall Outage
(Resolved) 2018-01-26 15:04 UTC -23:00 UTC: Firewall issues
Endpoint Agent fails to update
Security Advisory: Meltdown and Spectre
(Resolved) 2018-01-02 15:25 UTC: Degraded test results processing
(Resolved) 2017-12-24 17:30 UTC: Degraded service
Holiday wishes and holiday support
(Resolved) 2017-11-22 14:00-16:00 UTC: BGP Reachability alerts
(Resolved) 2017-10-04 21:36 UTC: Degraded access to platform
(Resolved) 2017-09-29 17:41 UTC: Degraded access to platform
(Resolved) 2017-09-27 00:05 UTC: Frontend access unavailable
TLS 1.0 Deprecation
Using ThousandEyes Live Chat
(Resolved) 2017-06-20 22:50 UTC-23:10: Outage for app.thousandeyes.com and api.thousandeyes.com
(Resolved) 2017-09-13 08:50 UTC: Data collector connectivity issues
(Resolved) 2017-09-13 01:10 UTC: Application and API unavailable
(Resolved) 2017-08-17 12:20 UTC: Delayed test results
(Resolved) 2017-08-17 02:30 (UTC): Delayed commit of test results
(Resolved) 2017-08-15 00:15-00:45 (UTC): Emergency maintenance in private BGP collectors
(Resolved) 2017-08-09 through 2017-08-11: BGP reachability alerts
(Resolved) 2017-08-02 01:38 (UTC): service degradation affecting Agent Collector
2017-06-28 20:10 - 20:40 (UTC): Emergency maintenance window for ThousandEyes' data collector
ThousandEyes Support Hours for the Fourth of July holiday
(Resolved) 2017-06-03 01:00 (UTC): service degradation affecting Agent Collector
(Resolved) 2017-04-27 05:30 (UTC) service degradation affecting Agent Collector
(Resolved) 2017-02-15 18:30 UTC: BGP data unavailable due to Route Views outage
(Resolved) 2016-10-12 20:45 UTC: Degraded performance due to DDoS attack
(Resolved) 2017-04-06 15:40 UTC: BGP reachability alerts
(Resolved) 2017-04-21 14:31 UTC: Degraded Enterprise Agent Connectivity
(Resolved) 2017-04-09 BGP Monitor data is missing
(Resolved) 2017-03-21 Degraded Enterprise Agent Connectivity
Release update 2016-09-28
(Resolved) 2016-09-29 07:57 PDT Agent collector problems
(Resolved) 2016-10-07 08:20 UTC: Degraded performance due to DDoS attack
(Resolved) Voice Layer tests not functioning
(Resolved) 2016-10-07 14:20 UTC: Degraded performance due to DDoS attack
(Resolved) Degraded performance on https://app.thousandeyes.com
Release update 2016-09-14
Release update 2016-08-31
Release update 2014-07-09
Release update 2014-06-26
Release update 2014-06-11
Release update 2013-11-13
Release update 2014-02-05
Release update 2013-11-27
Release update 2014-03-05
Release update 2014-01-09
Release update 2013-10-30
Release update 2014-04-30
Release update 2014-03-19
Release update 2014-04-09
Release update 2014-06-04
Release update 2013-07-24
Release update 2013-05-21
Release update 2013-07-10
Release update 2013-08-07
Release update 2013-06-18
Release update 2013-09-05
Release update 2013-06-11
Release update 2013-10-02
Release update 2013-09-18
Release update 2012-03-28
Release update 2013-01-08
Release update 2013-05-01
(Resolved) 2016-05-06 14:58 PDT: some data may be temporarily unavailable