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Working with time zone settings

Last updated: Sat Jan 18 00:00:19 GMT 2020

The ThousandEyes platform offers user-configurable time zones for ThousandEyes test results, reports and report snapshots, live shares and notification emails. Time zone settings can be changed on a per-ThousandEyes user level or at an organization level.

Web Interface: 

Sets the time zone for the results timelines of View pages (test results) and reports for the current user only, navigate to the Profile tab of the Account Settings > Users and Roles. The settings can be changed from the Web Interface dropdown in Time Zone section.

timezone_settings.png

Change Organization Defaults:

Sets the time zone at an organization level (all users). This link is available to users having a role with the Edit timezone settings permission. To configure, navigate to Advanced Settings tab of Account Settings > Organization Settings and below options will appear:  

Organization-defaults
  1.  Web UI Timezone: Sets the time zone for the results timelines of View pages (test results) and reports for all users in the Organization.
  2. Notification & Snapshots Timezone: Sets the time zone for share links, snapshots and alert notifications for all users in the Organization.

View pages (test results)

Below is an example of a ThousandEyes user called Bob who has the following time zone settings:

  • Web Interface: UTC - Coordinated Universal Time 
  • Notifications & Snapshots: United States - Los Angeles (PST -08:00)

When viewing test results, Bob will have timelines in all View pages shown in UTC time zone:

test-views.png

Share links

Share links follow the time zone selected for the Notifications & Snapshots setting. Since Bob's organization is using the Pacific (PST) time zone setting, share links generated by Bob will display results as shown below.

Sshare-snapshot.png

Alert notification emails

Alert notification emails will have the Start Date and End Date per the time zone of the Notifications & Snapshots setting. Below is a screenshot of an Alert email received by Bob, display results in the Pacific (PST) time zone.

alert_notifications.png

Reports

Reports will be generated with the time zone of the Web Interface setting configured by the user for his/her account.

Snapshots

Snapshots will have the the time zone of the Notifications & Snapshots setting.