How long does ThousandEyes retain customer data?

Last updated: Mon Feb 04 23:45:55 GMT 2019

The ThousandEyes platform retains user data for a finite amount of time. This article covers the data retention periods in different features of the ThousandEyes platform. 

Test Views

Test data in the Views is available for up to 30 days, as seen in a test timeline.

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It is possible to retain a period of data indefinitely using a Saved Event (created with the Save button). For more information on Saved Events, review the Knowledge Base article Retaining data beyond the 90-day limit.

Share Links (created with the Share button) are preserved indefinitely.


Reports

Data for the Reports feature is available for 90 days, as shown below.

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Report Snapshots (created with the Snapshots button) are preserved indefinitely.


Alerts

Data for the Alerts feature is available for 90 days, using the Alert History tab, as shown below.

User-added image


Application Program Interface (API)

The API retains the test data for 90 days, with the exception of the following data types which are retained for 30 days:

  • Page Load data
  • BGP data
  • detailed Web Transaction data (page-level and step-level detail)
  • detailed Path Visualization data (per-hop data)

Trial Accounts

ThousandEyes Trial accounts are limited in duration to 14 days.  Data from Trial accounts will be available for those 14 days, and then expired on a rolling basis.

User audit history

ThousandEyes maintains an audit history (accessible via the Activity Log).  Data is retained for 2 years, and expired on a rolling basis.