How long does ThousandEyes retain customer data?

Last updated: Wed Jul 17 09:10:05 GMT 2019

The ThousandEyes platform retains user data for a finite amount of time. This article covers the data retention periods in different features of the ThousandEyes platform. 

Test Views

Test data in the Views are available for up to 30 days, as seen in a test timeline.


It is possible to retain a period of data indefinitely using a Saved Event (created with the Save button). For more information on Saved Events, review the Knowledge Base article Retaining data beyond the 90-day limit.

Share Links created with the Share button are preserved indefinitely. Share Links created with the API Snapshot endpoint will expire after 30 days.


Data for the Reports feature is available for 90 days, as shown below.


Report Snapshots (created with the Snapshots button) are preserved indefinitely.


Data for the Alerts feature is available for 90 days, using the Alert History tab, as shown below.

User-added image

Application Program Interface (API)

The API retains the test data for 90 days, with the exception of the following data types which are retained for 30 days:

  • Page Load data
  • BGP data
  • detailed Web Transaction data (page-level and step-level detail)
  • detailed Path Visualization data (per-hop data)

Trial Accounts

ThousandEyes Trial accounts are limited to 14 days. After the 14 day trial period ends users can still log into their account, however, any tests configured will stop running and any account user is restricted by the read-only permission.  As time moves forward any test data older than 14 days will be deleted on a rolling basis until there is no more data. Data for the Reports feature is available for 30 days and then will expire on a rolling basis.

User audit history

ThousandEyes maintains an audit history (accessible via the Activity Log).  Data is retained for 2 years, and expired on a rolling basis.