How long does ThousandEyes retain customer data?

Last updated: Wed Jul 24 06:51:38 GMT 2019

The ThousandEyes platform retains user data for a finite amount of time. This article covers the data retention periods in different features of the ThousandEyes platform. 

Test Views

Test data in the Views is available for up to 31 days, as seen in a test timeline.

User-added image


It is possible to retain a period of data indefinitely using a Saved Event (created with the Save button). For more information on Saved Events, review the Knowledge Base article Retaining data beyond the 90-day limit.

Share Links created with the Share button are preserved indefinitely. Share Links created with the API Snapshot endpoint will expire after 30 days.


Reports

Data for the Reports feature is available for 93 days, as shown below. Report Snapshots (created with the Snapshots button) are preserved indefinitely.


Alerts

Data for the Alerts feature is available for 90 days, using the Alert History tab, as shown below.


Application Program Interface (API)

The API retains the test data for 90 days, with the exception of the following data types which are retained for 30 days:

  • Page Load data
  • BGP data
  • detailed Web Transaction data (page-level and step-level detail)
  • detailed Path Visualization data (per-hop data)

Trial Accounts

ThousandEyes Trial accounts are limited in duration to 14 days. When the 14-day period ends, all tests stop running and all users, while still being able to log in, are limited to read-only operations. Test data from Trial accounts is available for 14 days, and then expired on a rolling basis. Data for the Reports feature is available for 31 days, and then expired on a rolling basis.

User audit history

ThousandEyes maintains an audit history (accessible via the Activity Log).  Data is retained for 2 years, and expired on a rolling basis.