Authorized Subprocessors for ThousandEyes Network Intelligence Platform

Last updated: Mon Mar 04 20:50:13 GMT 2019

ThousandEyes privacy policy: https://www.thousandeyes.com/trust/privacy

Introduction

This article communicates the current list of companies who are authorized to process personal data for the ThousandEyes Network Intelligence Platform. These companies are known as subprocessors. ThousandEyes performs due diligence on the technical and organizational security measures of all subprocessors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.

Scope

Please refer to the description of the Scope of personal information in the table below, where:

  • “Contact information” refers to information that was entered by the customer administrator into our portal at https://app.thousandeyes.com, and is limited to name of platform users and their email addresses. 
  • “Other personal information” refers to any other personal information entered by the customer as part of their tests (for example, application-specific usernames or search queries), and information collected by the ThousandEyes Endpoint agent (where applicable).

Current List of ThousandEyes Subprocessors

The table below shows information for each sub-processor, including the company’s address, location of data processing, and whether or not we have a data processing agreement executed with the subprocessor.  We also include other documentation validating the company’s security controls.

#NameAddressData Processing LocationServices/
Processing provided
DPAOther validationScope
1Salesforce.com, Inc.1 Market Street, San Francisco, CA 94105 USAUSASaaS CRMYesISO 27001
SOC2 Type 2
Contact Information
2Marketo, Inc.901 Mariners Island Blvd, San Mateo, CA 94404 USAUSASaaS Marketing automationYesISO 27001
SOC2 Type 2
Contact Information
3Amazon Web Services1200 12th Avenue South Suite 1200 Seattle, WA 98144 USAUSAPaaSYesISO 27001
SOC2 Type 2
Contact Information
4Google LLC1600 Amphitheatre Parkway Mountain View, CA 94043 USAUSAPaaSYesISO 27001
SOC2 Type 2
Contact Information
5Heap Inc.460 Bryant Street, 3rd floor, San Francisco, CA 94107 USAUSASaaS Web analyticsYesSOC2 Type 1
Internal audit
Contact Information
6Engagio Inc.101 S San Mateo Drive Floor 4
San Mateo, CA 94401
USA
 
USASaaS Marketing automation, Account-based marketingYesSOC2 Type 2
Internal audit
Contact Information
7Clari, Inc.1154 Sonora Ct.
Sunnyvale, CA 94086
USA
USASaaS Sales OptimizationYes

ISO 27001
Internal audit

Contact Information


Updates

ThousandEyes will notify customers in advance of any changes to subprocessors using this article. Customers shall not unreasonably object to any intended change. Any objections must be made by email to privacy@thousandeyes.com within 30 days of communication.

Notifications

If you want to add, change or remove subscribers to the notification list for your company, please send your request to dpa@thousandeyes.com.

Change log

  • 2019-03-04: Added subprocessor: Clari, Inc.
  • 2018-11-19: Added subprocessor: Engagio Inc.
  • 2018-05-31: Removed subprocessor: Go Squared Ltd.
  • 2018-03-16: Initial release