Authorized Subprocessors for ThousandEyes Network Intelligence Platform

Last updated: Thu Aug 22 15:10:37 GMT 2019

ThousandEyes privacy policy: https://www.thousandeyes.com/trust/privacy

Introduction

This article communicates the current list of companies who are authorized to process personal data for the ThousandEyes Network Intelligence Platform. These companies are known as subprocessors. ThousandEyes performs due diligence on the technical and organizational security measures of all subprocessors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.

Scope

The table in the next section includes the Scope of the personal information collected, where:

  • “Contact information” refers to information that was entered by the customer administrator into our portal at https://app.thousandeyes.com, and is limited to the name of the platform users and their email addresses.
  • “Other personal information” refers to any other personal information entered by the customer as part of their tests (for example, application-specific usernames or search queries) and information the customer administrator configures the ThousandEyes Endpoint agent to collect (if applicable).

For additional information, please see the ThousandEyes Privacy Data Sheet.

Current List of ThousandEyes Subprocessors

The table below shows information for each sub-processor, including the company’s address, location of data processing, and whether or not we have a data processing agreement executed with the subprocessor. We also include a list of other available documentation validating the company’s security controls.

#NameAddressData Storage LocationServices/
Processing provided
DPAOther validationScope
1Salesforce.com, Inc.1 Market Street, San Francisco, CA 94105 USAUSASaaS CRMYesISO 27001
SOC2 Type 2
Contact Information
2Marketo, Inc.901 Mariners Island Blvd, San Mateo, CA 94404 USAUSASaaS Marketing automationYesISO 27001
SOC2 Type 2
Contact Information
3Amazon Web Services1200 12th Avenue South Suite 1200 Seattle, WA 98144 USAUSAPaaSYesISO 27001
SOC2 Type 2
Contact Information
4Google LLC1600 Amphitheatre Parkway Mountain View, CA 94043 USAUSAPaaSYesISO 27001
SOC2 Type 2
Contact Information
5Heap Inc.460 Bryant Street, 3rd floor, San Francisco, CA 94107 USAUSASaaS Web analyticsYesSOC2 Type 1
Internal audit
Contact Information
6Engagio Inc.101 S San Mateo Drive Floor 4
San Mateo, CA 94401
USA
 
USASaaS Marketing automation, Account-based marketingYesSOC2 Type 2
Internal audit
Contact Information
7Clari, Inc.1154 Sonora Ct.
Sunnyvale, CA 94086
USA
USASaaS Sales OptimizationYes

ISO 27001
Internal audit

Contact Information
8Drift.com, Inc.703 Market St., Floor 15
San Francisco, CA 94103
USA
USAWWW Website chatYes

SOC2 Type 2
Internal audit

Contact Information
9Chart.io, Inc.222 Kearney St., Suite 525
San Francisco, CA 94108
USA
USASaaS Web analyticsYes

SOC2 Type 2
Internal audit

Contact Information

Affiliates

Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, ThousandEyes may also engage one or more of its Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:

#Entity NameAddressData Storage Location
1ThousandEyes, Inc.201 Mission Street
Suite 1700
San Francisco, CA
94105, USA
USA
2ThousandEyes UK LimitedSuite 1, The Sanctuary,
23 Oak Hill Grove,
Surbiton, KT6 6DU
United Kingdom
USA
3ThousandEyes Japan KK1-2-3, Kita Aoyama,
Minato-ku, Tokyo,
1070061 Japan
USA
4ThousandEyes Ireland Operations Limited24/26 City Quay,
Dublin 2, DO2 NY19
Ireland
USA
5ThousandEyes Germany GmbH i.G.Hagenauer Straße 59
65203 Wiesbaden
Germany
USA
6ThousandEyes Singapore Private Limited77 Robinson Road
#13-00, Robinson 77
Singapore 068896,
Singapore
USA
7ThousandEyes Australia Pty LtdLevel 17
383 Kent Street
Sydney NSW
2000, Australia
USA

Updates

ThousandEyes will notify customers in advance of any changes to subprocessors using this article. Customers shall not unreasonably object to any intended change. Any objections must be made by email to privacy@thousandeyes.com within 30 days of communication.

Notifications

If you want to add, change or remove subscribers to the notification list for your company, please send your request to dpa@thousandeyes.com.

Change log

  • 2019-08-08: Added subprocessor: Chart.io, Inc.
  • 2019-05-30: Added subprocessor: Drift.com, Inc.
  • 2019-03-04: Added subprocessor: Clari, Inc.
  • 2018-11-19: Added subprocessor: Engagio Inc.
  • 2018-05-31: Removed subprocessor: Go Squared Ltd.
  • 2018-03-16: Initial release