(Ongoing) 2020-01-14 13:50 UTC: Outage affecting Cloud Agent "Santiago de Chile, Chile"

Last updated: Fri Jan 17 07:56:31 GMT 2020

Cloud Agent "Santiago de Chile, Chile" began experiencing connectivity issues at approximately 13:50 UTC on 2020-01-14 and cannot connect to the ThousandEyes platform. 

Affected Scope

Tests assigned to Cloud Agent "Santiago de Chile, Chile" will report Local Problems for the duration of this outage. Inbound tests targeting "Santiago de Chile, Chile" will report high loss or connection failure. 


This outage is ongoing and our Operations team is working on the recovery.

Event Timeline 

2020-01-14 13:50 UTC:  Start of network outage.
2020-01-15 09:30 UTC:  Our operation team is investigating with the "Santiago de Chile" provider.
2020-01-17 07:54 UTC:  Our operation team are continuing to investigate the "Santiago de Chile" provider issue.