(Ongoing)2018-08-30 04:05 (UTC) Service degradation affecting Cloud Agents "Austin, TX" and "Austin, TX - IPv6"

Last updated: Wed Sep 04 20:44:04 GMT 2019

Cloud Agents "Austin, TX" and "Austin, TX - IPv6"  are currently experiencing an outage.

Affected Scope

The Cloud Agents "Austin, TX" and "Austin, TX - IPv6"  were temporarily unavailable between 2018-08-30 04:05 to 10:50 UTC. All tests during this period will show a "Local Problems" message.  Starting 2018-08-30 10:50 UTC tests to/from agents are showing an increase in loss and latency, causing test rounds during the outage to show high response times. Depending on your test settings this may result in test failure. A potential workaround is to increase timeout values for failing tests.

Status

This issue is ongoing.

Event Timeline 

2018-08-30 10:50 UTC:  Agent service partially restored, service provider is working towards complete resolution. 
2018-08-30 04:05 UTC:  Start of service degradation.