Affected scope
Requests to https://api.thousandeyes.com and https://app.thousandeys.com were suffering higher response times and failed with 5XX errors.
Status
The incident is now resolved.
Timeline
2020-10-08 19:30 UTC: Start of Service degradation
2020-10-08 19:40 UTC: Operations team implemented a fix and services started to recover. We are actively monitoring the performance.
2020-10-07 19:42 UTC: Services restored
(Resolved) Service degradation impacting platform and API availability
Last updated: Fri Oct 09 20:10:09 GMT 2020