Installing Endpoint Agent Pulse for Windows

Last updated: Thu Jun 20 22:40:38 GMT 2019

Endpoint Agent collects data about web browsing performance and network connectivity.  Similar to the Endpoint Agent, Endpoint Agent Pulse collects data on web browsing performance and network connectivity. However, Endpoint Agent Pulse does not obtain browser session data. This provides organizations a way to measure and troubleshoot their customer's digital experience.

Organizations who do not require browser session data can now share a public download link for Endpoint Agent Pulse. Endpoint Agent Pulse supports two operating systems: macOS (Mavericks and later) and Windows (7 or later).

Endpoint Agent Pulse offers some of the same functionality as the normal Endpoint Agent. As noted, browser session data is not recorded with Endpoint Agent Pulse.

How to Install Endpoint Agent Pulse

Select the option for Endpoint Agent Pulse and choose the download option.

    1. Navigate to  Endpoint Agents > Agent Settings > Add New Endpoint Agent Button.  

       
    2. Select the Endpoint Agent Pulse Option

 

  1. To provide this link to allow anyone to download the Endpoint Agent Pulse Select the toggle control to reveal the links

Installing the Endpoint Agent Pulse for Windows

The ThousandEyes Endpoint Agent Pulse is a browser extension application installed on a user's computer to collect end users experience data. This document outlines downloading the Endpoint Agent Pulse installer, as well as installing and enabling the Endpoint Agent Pulse for a Windows user.

ThousandEyes Endpoint Agent requires Windows 7 or later, and Google Chrome or Internet Explorer 11+ installed on your machine. Complete operating system and browser support for Endpoint Agent is documented here.
 

Distribution of Installers

Endpoint Agent is custom-built for each account. Access to the Endpoint Agent installer from our site requires a ThousandEyes username and password. Customers will need to download the installer file, and distribute it internally to users without a ThousandEyes account. The MSI installer comes in two versions:

  • x86 version for 32-bit processors (but can be used with 64-bit processors)
  • x64 version for 64-bit processors

Downloading the Endpoint Agent Pulse Installer

  1. Navigate to  Endpoint Agents > Agents 
  2. Click Add New Endpoint Agent Button


     

  3. Download the appropriate Installer file based on your operating system architecture. Click Download - x86 Windows MSI or Download - x64 Windows MSIto start downloading the MSI installer file.  Depending on your security settings, you may see a warning that the file can harm your computer, per the image below.  Select the Keep option to continue the download.



  4. Once downloaded, double click the file in the receiving folder and select Run to start the installation.


     

Installing the Endpoint Agent Pulse

  1. Launch the installer.  You'll be guided by the wizard through the installation steps.  Click the Next button.


     
  2. Read the End-User License Agreement.  Click the checkbox to accept the terms and then click the Next button.


     
  3. Choose an installation folder.  Click the Next button.


     
  4. Install the Endpoint Agent Pulse. Click the Install button.


     
  5. You may receive a warning about the installation.  Check that the verified publisher is "ThousandEyes, Inc."  If so, click the Yes button or similar button to continue.


     
  6. Installation will complete. If you have Google Chrome installed, it will open and prompt to enable the extension in Chrome.  Click the Add to Chrome button to continue. (If you do not have Google Chrome installed, proceed to step 9.)
  7. Acknowledge the security dialog and click the Add extension button to continue.


     
  8. Once complete, a balloon will appear in the upper right corner of the page, indicating that the Endpoint Agent Pulse has been installed. Restart Chrome once this completes.


     
  9. Next, open Internet Explorer (if installed).  On first launch, it will prompt to enable the add-on. Click the Enable button in the banner at the bottom of the page to enable the add-on. If there is no such prompt, go to Settings > Manage Add-Ons > right click on Start/Stop Recording with Endpoint Agent Pulse > select Enable.


     
  10. Restart Internet Explorer once the add-on is enabled, in order to add it to the appropriate context menus and toolbars.
  11. Click the Finish button to complete the installation.

 

Collecting data using the Endpoint Agent

The Endpoint Agent installer is custom-built for each ThousandEyes account, and contains a built-in account key.  This account key is used to route the collected performance data into the right ThousandEyes account.

Two modes of data collection exist:

  1. Automatic data collection: With the Endpoint Agent installed, if a user browses to a webpage whose domain is configured in a "Monitoring Profile" and the public IP address of the client machine is detected to be inside a "Monitored Network" for that domain, the Endpoint Agent will automatically gather web and network layer data associated with the user's browsing session.
  2. Manual data collection: A user can initiate data collection by clicking the ThousandEyes Endpoint Agent extension button from the browser toolbar. While the Endpoint Agent is recording your browsing session, the top of the page will show a banner indicating that ThousandEyes Endpoint Agent is debugging this tab. To stop recording, simply click the same ThousandEyes extension button in the browser toolbar, or click the Cancel button on the banner.

Uninstalling Endpoint Agent

The procedure to uninstall the ThousandEyes Endpoint Agent Pulse from a Windows machine is illustrated in this article.